Support
How can we help?
A real person reads every message, usually within one business day.
Common questions
My download didn't arrive.
Check your spam or promotions folder for the order email first. If it isn't there, email us with the address you used at checkout and we'll send it again.
I lost my download link.
Email us from the address you bought with and we'll send a fresh link.
A file won't open, or isn't what I expected.
Tell us within 30 days of purchase and we'll replace it or refund you. The details are in our Terms of Service.
How do I unsubscribe?
Use the unsubscribe link at the bottom of any email; it takes effect right away. If you have trouble, email us and we'll remove you.
Can I use your journals with my coaching clients?
Not without written permission: each purchase covers your own personal use only. Email us about what you have in mind.
How do I get a copy of my data, or delete it?
Email us from the address you used and say what you need. We confirm the request and complete it promptly. Our Privacy Policy explains your rights, including those of California residents.
Reporting a security issue
If you believe you've found a security problem, email support@lumenandshadow.com with the subject "Security." Please don't share details publicly until we've had a chance to fix it.