Terms of Service

What we offer

Lumen & Shadow publishes articles and sells digital products, such as guided journals, workbooks, planners and calendars, delivered as downloadable files. Some guides are free in exchange for joining our email list.

For reflection, not professional advice

Our content is for personal reflection, education and spiritual practice. It is not medical, psychological, financial or legal advice, and it is not a substitute for care from a qualified professional. Shadow work and journaling can bring up difficult feelings; if you are struggling, please reach out to a licensed mental-health professional. Tarot, astrology, numerology and similar practices are tools for reflection, and we make no promise about any outcome in your life.

Eligibility

You must be at least 18 years old to buy from us or to join our email list.

Purchases and delivery

• Prices are shown in U.S. dollars at checkout, and any applicable sales tax is added there.
• Payment is processed by the checkout and payment providers named at checkout.
• Products are delivered as a download link, by email and on the confirmation page, as soon as payment clears. If your download does not arrive, email support@lumenandshadow.com and we will send it again.

Refunds

Because digital products are delivered instantly and cannot be returned, all sales are final. If a file is damaged, will not open, or is not what the product page described, email us within 30 days of purchase and we will replace it or refund you. Nothing here limits any right to a refund that the law gives you.

Your license

When you buy a product, you receive a personal, non-exclusive, non-transferable license to download it, use it and print it for your own personal use. You may not share, resell, sublicense, redistribute, upload or publish the files or their contents, in whole or in part, or use them commercially (including with clients) without our written permission. We own the products and the Lumen & Shadow name, logo and site content.

Email

If you join our list, we will send the email you signed up for. You can unsubscribe at any time using the link in any email. Purchase receipts and delivery emails are sent regardless, because they are part of your order.

Acceptable use

You agree not to:

• copy, scrape or republish our content or products;
• try to get around security, download limits or payment;
• use the site to send spam or anything unlawful; or
• interfere with the site or other people's use of it.

Feedback

If you send us ideas or feedback, we may use them without any obligation to you.

Disclaimers

The site and products are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages. Our total liability arising out of these terms, the site or any product will not exceed the greater of the amount you paid us in the 12 months before the claim or $100.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Alameda County, California, and both parties consent to their jurisdiction.

Changes

We may update these terms. We will change the effective date above and, for material changes, give notice on the site or by email before they take effect. Purchases are governed by the terms in effect when you bought. Our Privacy Policy explains how we handle personal information.

Contact

Xenco Labs, Inc., Pleasanton, California. support@lumenandshadow.com